By using this website or submitting your information, you acknowledge that you have read this Privacy Policy. Where consent is required, we will request it before processing your personal information.
1. About This Privacy Policy
This Privacy Policy applies to the website sellscrapcaruae.com and to enquiries made through our website forms, telephone number, email address, WhatsApp links and other business communication channels.
We aim to handle personal information responsibly and in accordance with applicable UAE privacy and data-protection requirements, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, where applicable.
2. Information We May Collect
The information we collect depends on how you use the website and which service you request.
Information you provide voluntarily
- Your name
- Your telephone or WhatsApp number
- Your email address
- Your city or vehicle pickup location
- Vehicle make, model, year and condition
- Messages, photos, documents or other details you choose to send
Technical information
Our hosting provider and website systems may automatically process technical information such as your IP address, browser type, device type, operating system, referring page, pages visited, date and time of access and basic server logs. This information is generally used for security, performance, troubleshooting and website administration.
This website does not currently collect payment-card or online banking details. Do not send payment-card information through our valuation form, email or WhatsApp.
3. How We Use Your Information
- To respond to your enquiry or valuation request.
- To contact you about your vehicle and requested service.
- To prepare an initial vehicle quotation.
- To arrange inspection, recovery or pickup.
- To assist with ownership, deregistration or RTA-related steps.
- To provide customer support and maintain communication records.
- To prevent fraud, misuse, spam and security incidents.
- To improve website performance and user experience.
- To comply with legal, regulatory or law-enforcement requirements.
4. Lawful Processing and Consent
Where required by applicable law, we process personal information with your consent or under another legally permitted basis. You may withdraw consent by contacting us, although this will not affect processing already completed before the withdrawal.
Some information may be necessary for us to respond to your request, verify vehicle details, arrange pickup or comply with legal requirements. If you do not provide that information, we may be unable to provide the requested service.
5. When We May Share Information
We do not sell your personal information. We may share limited information only when reasonably necessary with:
- Vehicle recovery, inspection, valuation or pickup partners involved in your requested service.
- Website hosting, security, communication and technical service providers.
- Professional advisers where needed for legal, accounting or compliance purposes.
- Government authorities, courts, police or regulators where disclosure is required or permitted by law.
- A successor business if the website or business is sold, transferred or reorganised, subject to appropriate safeguards.
6. Third-Party Services
Our website uses or links to third-party services. These providers may process information under their own privacy policies.
7. Cookies and Similar Technologies
The current website does not intentionally use advertising cookies, advertising pixels or Google Analytics. However, embedded third-party services such as Google Maps, externally hosted fonts or content-delivery networks may use cookies, logs or similar technologies.
You can control cookies through your browser settings. Disabling certain cookies or third-party content may affect the operation of maps, fonts or other website features.
If we add analytics, advertising or other non-essential cookies in the future, we will update this policy and provide any notice or consent mechanism required by applicable law.
8. International Data Transfers
Some technology and communication providers may process or store information outside the UAE. Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards for international transfers.
9. Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, prevent fraud and comply with legal obligations. When information is no longer required, we may delete it, anonymise it or securely archive it as permitted by law.
10. Information Security
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, accidental loss, misuse, alteration or disclosure. These measures may include HTTPS encryption, access controls, secure hosting, backups and restricted access to customer information.
No website, internet transmission or electronic storage method can be guaranteed to be completely secure. You should avoid sending unnecessary identity documents or sensitive information until our team confirms that they are required and provides an appropriate method.
11. Your Privacy Rights
Subject to applicable UAE law and any legal limitations, you may request information about how your personal data is processed and ask us to:
- Provide access to personal information we hold about you
- Correct inaccurate or incomplete information
- Delete information where deletion is legally available
- Restrict or stop certain processing
- Receive or transfer information where applicable
- Withdraw consent where processing depends on consent
We may need to verify your identity before completing a privacy request. We may also retain information where required by law, necessary for legal claims or needed to protect the rights and safety of others.
12. Children's Privacy
Our vehicle-buying services are intended for adults who are legally able to own, sell or act for the owner of a vehicle. We do not knowingly request personal information from children. A parent or guardian who believes a child has submitted personal information may contact us to request review and deletion.
13. Changes to This Policy
We may update this Privacy Policy when our services, website technology or legal obligations change. The updated version will be posted on this page with a revised effective date. Material changes may also be highlighted on the website where appropriate.
14. Contact Us
For questions, corrections, deletion requests or other privacy enquiries, contact:
Sell Scrap Car UAE
Sharjah, United Arab Emirates
Email: info@sellscrapcaruae.com
Phone and WhatsApp: +971 55 587 7803